Frequently asked questions

Clients can easily switch on the nextmarkets platform between CFD and Stocks Trading within the order entry mask. The order entry mask is displaying if you are trading CFDs or stocks.

Your tax ID will be requested as part of the account opening process. However, if you do not have it on hand, we kindly ask you to provide it afterwards for regulatory reasons.
If you are also liable for tax outside of your home country, then you must specify all other countries in which you are liable for tax. We also need your local tax numbers in this case.

nextmarkets does not operate a deposit taking business. That means, that among other things, we don't hold your money co-mingled with ours. Therefore, we hold all customer funds separately from ours in a client trust or escrow account.
Client funds are held at the banking institutions within the E.U or the UK, respectively. All customer funds are kept separately from those of nextmarkets. The statutory deposit insurance cover amounts of up to 100,000 Euro per Investor.
Any claims arising from the management of your securities account and from transactions carried out on your behalf are offset, and the current amount of your credit balance is determined on the basis of this. In this way, we ensure that you can view your money balance in real time.
We directly settle any securities orders and the settlement of payments in connection with the safekeeping of the securities.

We do not operate a deposit taking business. This means, among other things, that we are not allowed to hold your funds ourselves.
Your money will be kept at banking institutions within the E.U or the UK, respectively. All customer funds are kept segregated from the assets of nextmarkets. The statutory deposit insurance cover amounts up to EUR 100,000 per investor.
Any claims arising from the management of the securities account and from the transactions carried out on your behalf are offset, and the current amount of your credit balance is determined on the basis of this. In this way we ensure that you can view your money balance in real time.
We settle any securities orders and the settlement of payments in connection with the safekeeping of the securities directly.

When you open a custody account, we collect your prior knowledge and experience in securities trading for various asset classes.
We will inform you as soon as you wish to trade in an asset class in which you have not yet indicated sufficient knowledge and experience. You can place the order by confirming the reference. Once you have gained knowledge and experience of your activities in the nextmarkets app or on our website, this message will no longer be displayed.

The key information page for securities provides you with comprehensive and understandable information about the characteristics, variants and possible risks of investments in securities. You can find Key Information page on our website.

Two-factor authentication (2FA) provides additional protection to your trading account. Once activated you will receive either an SMS or a push notification to one of your linked mobile phones. This can be used in addition to your password to log in. In your profile settings you will find an overview of the registered devices used for the two-factor authentication and you have the option to remove any linked devices or link any new devices. If you would like to remove two-factor authentication, then please contact our support.

Currently the nextmarkets App supports English or German among up to seven different languages. The language of the app or website depends on the language setting of your smartphone or on your PC.

We will gladly change your address after we have received an accepted proof of address.

You can conveniently instruct a withdrawal from your nextmarkets account to your bank reference account on record. Please note that open limit orders or pending settlements are excluded from any withdrawal amounts.

You can find all documents from your account opening in your Inbox.

Your order executions and securities statements can be found in your personal inbox. Please log onto your trading account to view or download it.

All important information sent can be found in your inbox. This can be found under your profile on the top right of the web version of the platform or on the bottom left of the app.

As soon as we receive information about an upcoming corporate action, we will provide you with all relevant information in your inbox. You will find this in your profile.
In the announcement of the corporate action, we provide basic information as well as an overview of possible instruction options.
Further information on corporate actions can also be found on the website of the respective company implementing the corporate action.

Usually less than 6 minutes.
nextmarkets as a regulated financial institution is subject to strict regulations and therefore we cannot always open a stock trading account 'immediately'. For regulatory reasons we are required to check individual account openings. Should we need further information or proof from you, we will contact you proactively. You will receive a confirmation of the opening of your new nextmarkets stock trading account via email after all reviews have been completed.

The opening of an account is free of charge. There is no deposit fees, negative interest rates, minimum investment amount or anything similar. You can trade all shares free of trading commission. You can find the complete list of fees and associated services on our website.

You can open your nextmarkets account directly in the app or on the nextmarkets website in less than 6 minutes. We will need a copy of an accepted proof of identification and proof of address. After the successful registration the trading account will be activated and no minimum deposit is required. As soon funds have been credited to your account, you can start trading with the nextmarkets App, iPad or via our website.

You cannot yet open a business account with nextmarkets, only an individual account in your name.
nextmarkets does not currently offer the option to open a joint account. Every customer trades with his/her securities account on his / her own account.
There is no possibility for minors to open a securities account with nextmarkets. We also do not accept powers of attorney from any parents.

The following data is requested when you open a securities account:

• First and last name
• Date and place of birth
• Residential Address
• E-mail address
• Nationality
• Tax Residence
• Additional information for anti-money laundering purposes

After a successful registration, we will open your trading account without requiring a minimum deposit.
In order to trade with the nextmarkets App or via the nextmarkets website, you will have to deposit funds into the segregated client omníbus account. The reflection of the deposit usually takes one to two bank working days, depending on your bank's payment cycle. As soon as the funds are received, you can trade start trading stocks or ETF's.
All payments resulting from your securities transactions (funds for purchases, income from sales, dividends, etc.) are held in your trading account.

You will find the correct IBAN for your transfer in the App or on our website. Under the settings Deposit/Withdrawals you will find the IBAN you need to use to deposit money, under your profile in "Deposit/Withdraw Funds". As recipient you enter your securities account number or name. You are free to choose the purpose for the payment, but you must at least enter your name or securities account number.
Please make a bank transfer from a bank account in your name. The only important thing is that you are the account owner.
We cannot accept the following deposits:

• Deposits from business accounts
• Deposits that are not clearly attributable to you as account holder (e.g. PayPal, Payback, Transferwise)

If you want to trade products with which you have no previous experience, we will inform you in advance about the risks. Therefore, we ask for your experience and knowledge for each product category.

Your bank reference account is your personal reference account for all payouts from your nextmarkets trading account.
You specify your reference account during account opening or within your profile.

We are required to verify our customers' transactions. The best way for us to do this is for you to withdraw funds to an account in your name.

nextmarkets does not currently offer the possibility to open a joint account. Every customer trades on their own account and in their own name.

No, there is no possibility to open a securities account for minors with nextmarkets. We also do not accept a power of attorney from your parents.

Stock exchange trading is characterised by rapid and immediate price changes. If an order is placed and executed at a different price than that which was just displayed in the trading screen, this is known as slippage. Slippage therefore stands for an immediate "slippage" of the price during the execution of the order. It is the difference between the expected price the trader expects for a trade and the actual price at which the trade is executed.
Slippage occurs exclusively with market and stop market orders. For limit orders, however, you define a fixed price limit. It is not possible to execute orders that are worse than this price limit.

There is a delay in when the funds (cash) from a sale is transferred to nextmarkets. This means that you can only withdraw money from any security sales after a few days
Alternatively, you can invest the proceeds from your sale in investing in new securities - this is possible immediately.

You can place your first order as soon as nextmarkets has received your funds transfer. Thereafter you can start trading with just a few clicks.
There is no minimum deposit amount or anything similar.

nextmarkets currently offers three types of orders:
market order: This is an order to buy or sell a certain number of securities at the next best price. Unlike the limit order, the order is executed without limit at the next best price on the trading venue - "cheapest" for buying and "best" for selling. The displayed price per unit or the total order value is therefore not binding and is only an indication.
limit order: You can use a limit order to buy or sell a certain number of securities at a predetermined or better price. The limit order will be executed as soon as the price of the security reaches your previously set limit price. Each limit order has a certain validity period during which the order can be executed. You can choose between a daily limit order and a 360 day limit order. At the end of the validity period, your order expires and is cancelled.
stop order: You can use a stop order that automatically places an at market- or a limit buy or sell order of a certain number of securities. The stop order will be executed when the price of the security reaches your previously set stop price. Each stop order has a specific validity period during which the order can be executed. You can choose between a daily validity and a 360-day validity. At the end of the validity period, your order expires and is cancelled. We cannot guarantee that the market maker will accept the order.
Please be aware that corporate actions will lead into a cancellation of pending orders.
If your order has not yet been executed, you can always edit or delete your order in the App or in your trading account via the Website.
Where can I view or delete my open orders?
You can view your open orders in the nextmarkets App or in your trading application on the nextmarkets Website:
Open the nextmarkets App or log in into your trading application on the nextmarkets website
You are automatically in your portfolio view
Scroll down
You will now see all open orders, sorted by the securities to which the order applies
Click on an open order to get to a detailed view
Here you also have the possibility to delete the order

The total value of the securities you wish to buy may not exceed the balance in your trading account. Open buy limit orders block credits in the amount of their expected execution value.
You can view the amount of your current balance in your profile.
If you want to increase your credit, you have three options:
deposit money into your trading account: To do this, you can simply make a transfer from your bank to the IBAN provided by nextmarkets for client funds. Any bank transfer is usually reflected in your trading account within 1 to 2 business days.
sell securities: If you have already invested funds in securities, you can increase your balance by selling these securities. The proceeds from a sale are available for further purchases immediately after execution.
delete existing buy orders: Alternatively, you can also delete existing buy orders so that the new total value of the buy orders corresponds to the credit balance of your trading account.

You can set limit orders by clicking on "Sell" or "Buy" and then selecting "Limit Price" instead of "Market Price" in the trade screen, according to the number of units you wish to trade. You then define your limit price and choose between an order valid for one day and an order valid for the entire year.

You can set stop orders by clicking on "Sell" or "Buy" and then selecting "Stop price" instead of "Market price" in the trading screen, according to the number of units you wish to trade. You then define your stop price and choose between an order valid for one day and an order valid for the whole year.

The total value of the order you want to place must not exceed the available balance on your trading account. You can view the amount of your credit balance in your profile.
If your available balance is not sufficient to place an order, there can be various reasons for this:
You currently have open orders in the Order Manager. Open orders block credit balances in the amount of their expected execution value.
The settlement of a recent sale is still pending
Since a market order is executed at the next best price, this can happen due to rapid price changes at a higher execution price than indicated when the order was created. To prevent your account from sliding into the negative, a safety margin of approx. 10% of the order volume is required here. However, the safety margin has no effect on the actual execution price.
You do not have enough funds in your trading account - in this case you can deposit money into your trading account or sell securities.

The spread describes the difference between the bid and ask price. This is also referred to as the "bid-ask spread". You buy at the ask price and sell at the bid price. The spread is usually variable and different for each financial instrument. Some securities have a low spread, while others have a very high spread. Low spreads are observed especially when there is high liquidity for a security, i.e. when many market participants are willing to buy or sell.
In the case of less liquid securities or in market phases in which fewer market participants are prepared to trade, the spread is often somewhat higher.
The trading venue is responsible for pricing and thus for the size of the spread. nextmarkets has no influence on this.

You can place your first order as soon as nextmarkets has received your funds transfer. Thereafter you can start trading with just a few clicks.
There is no minimum deposit amount or anything similar.

Trading in certain securities may be suspended by the exchange supervisory authority for various reasons. It is also possible to suspend trading completely and is usually announced at short notice by the respective supervisory authority.
The most common reasons for a suspension of trading are strongly fluctuating prices (high volatility) or, in the case of individual securities, ongoing corporate actions by the company whose share is suspended from trading. As a rule, the respective company provides timely information on corporate actions via its Investor Relations website.

As soon as you have created an order, we will forward it to the exchange or the trading desk. We will inform you as soon as your order has been executed. You can always see all executed your orders in your mailbox. Open orders that have not yet been executed can be found in your nextmarkets smart phone application or on the nextmarkets trading application in your web-browser.
The time at which the order is executed usually depends on the type of order:
Market orders: Orders without limits are executed at the next best price on the trading venue. Purchases are executed at the ask price and sales at the bid price. The displayed price per unit or the total value is therefore not binding and is only an indication. Market orders are usually executed immediately.
Limit orders: orders that are executed at a predetermined or better price. The limit order is executed as soon as the price of the security reaches your previously set limit price. Each limit order has a certain validity period during which the order can be executed. You can choose between a one-day or 360-day validity period. At the end of the validity period, your order expires and is cancelled.
Stop orders: stop orders that reach a predetermined trigger will automatically activate a market or a predetermined limit order. Each stop order has a specific validity period during which the order can be executed. You can choose between a validity of one day or 360 days. At the end of the validity period, your order expires and is cancelled.

A partial execution means that an order is executed in several smaller trades.
This usually happens when there is not enough liquidity in the market for the desired number of units.
The execution price depends on the order type:
Market order: Here, the order is always executed at the next best price. This means that different execution prices may occur for the individual partial executions.
Limit order: Here, the order is always executed at the price you specify or better.
Stop order: Here, as soon as your stop price has been reached a market order will automatically be placed and executed at the next best price.
If partial executions occur, you will find all information about the already executed and still open part of the order in the inbox. You can delete or edit the unexecuted part of your order.

As a nextmarkets customer you do not pay any order commissions for trading securities - regardless of the order size. Only transaction taxes (e.g. stamp duty) or similar charges (e.g. any financial transaction taxes) would be passed on.

First check whether your order has already been executed. Once you have successfully created an order, you will find all executions in your profile in the app. If your order has not yet been executed, you will find it in the app or in your trading account login via the nextmarkets website.
If it is a market order, it can happen in very rare cases that there are no shares available on the market for the desired security. As soon as a sufficient volume is available, your order will be executed.
If it is a limit order, it is usually because the market price has not yet reached the limit price of your order. For sell orders the bid price is relevant, buy orders are executed at the ask price.
For stop orders, it is usually because the market price has not yet reached the stop price of your order. For sell orders, the bid price is relevant, buy orders are executed at the ask price. Furthermore, the market maker is not obliged to execute the order.

In case of complaints, please contact our customer service team via service@nextmarkets.com or refer to Complaints Handling on our website.

A limit order is executed at the limit price or better.
Since in this case the market price of the security is lower, i.e. better for you as a buyer than the limit price you have specified, the limit order is usually executed directly. You will be notified of this in the app.

A limit order is executed at the limit price or better.
Since in this case the market price of the security is lower, i.e. better for you as a buyer than the limit price you have specified, the limit order is usually executed directly. You will be notified of this in the app.